Patient Support Unit

Patient Support Department Overview

The Patient Support Department was established for the first time in Mongolia based on the successful experience of Tokushima University Hospital in Japan. Skilled professionals who have received specialized training in Japan are now providing dedicated services to our patients.

As a strategically important unit that directly contributes to the organization’s success and sustainable growth, the Patient Support Department aims to deliver patient-centered care in collaboration with multidisciplinary teams.

We provide comprehensive support services to address the needs of inpatients by facilitating teamwork across specialties, including health, psychology, nutrition, and social welfare consultations.

Vision

To become a leading, patient-centered support department that meets international standards, serving as a pioneer in Mongolia’s healthcare sector.
We strive to:

• Increase patient trust and satisfaction

• Enhance the reputation of the organization

• Contribute to financial sustainability

• Create a competitive advantage

• Strengthen professional competency

Mission

To deliver accessible, high-quality, patient-centered healthcare services, including:

• Providing health and psycho-social support during admission and discharge

• Ensuring continuity of care after discharge

• Coordinating referrals to other health and social service organizations to support patients in regaining independence

Core Values

• Ethics and Respect: Fostering compassionate and respectful communication between patients and healthcare professionals

• Leadership: Setting the national standard for multidisciplinary service coordination and delivery

Key Functions

• Bed management

• Pre-admission patient support

• In-hospital support: health and psycho-social counseling

• Discharge planning and coordination with other health and social service organizations

Contact Number: 77000908

Staff Profiles – Patient Support Department

Myagmartseren Dashtseren

Head of Department, MD, PhD, Professor

• General Practitioner

• Education & Qualifications:

  • 1984–1986: Nurse, AUBS

  • 1986–1992: General Practitioner, AUBS

  • 2014: Associate Professor, MNUMS

  • 2024: Professor, MNUMS

  • Senior-level physician

• Work Experience:

  • 1992–1999: Family Physician, Govi-Altai Province

  • 1999–2013: Faculty Member, Department of Family Medicine, MNUMS

  • 2013–Present: Department Head, MNUMS

  • 2019–Present: Mongolia-Japan Hospital

  • Total 35 years in public service

• Research Output:

  • 55 national publications

  • Supervised: 2 PhD, 31 Master’s graduates

  • 17 international publications (Web of Science, Scopus, PubMed)

Enkhee Dondog

Clinical Nutritionist

• 2023: BSc in Nutrition and Food Science, MUST

• 2024: Certified Clinical Nutritionist, MUST

• 2024: Executive Education, Harvard Medical School (Lifestyle Medicine)

• Work Experience: 8 years (2 years at MJH)

• Research: 1 conference abstract

Delgermaa Dashjamts

Assistant Nurse

• 2011–2015: BA in Sociology and English Translation, National University of Mongolia

• 2023–2024: Assistant Nurse Certification, Global Leadership University

• Work Experience: 10 years (1 year at MJH)

• Research: 1 conference abstract

Bodkhorol Munkhzul

Public Health Social Worker

• 2018–2022: BSc in Public Health Social Work, MNUMS

• Work Experience: 3 years (all at MJH)

• Research:

  • 3 national articles

  • 15 presentations

Anand Altangerel

Public Health Social Worker

• 2024: Bachelor’s Degree, Public Health Social Work, MNUMS

• Work Experience: 1 year (MJH)

• Research: 1 conference abstract